Item can be returned within 30 days of delivery. (To offer better service, we have updated our return window from 14 to 30 days on June 27, 2023.)
All returnable items must be unwashed, unworn, and in original condition with their tags still attached.
Customized item is not supported to return.
Some items may have their own policies. Please check it at product description area if any.
You will receive full refund if the issue is caused by us (e.g. mis-shipped, defective, wrong items, etc.).
For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (20%-50% based on the actual issue).
* Unlike wrong size, fit issue is usually not caused by the seller. But to offer better service, we will cover a partial alteration cost at a local tailor shop (no more than 20% of the product purchased price).
* The size you choose at LAVETIR.CO.UK is shown in Lavetir Standard. Our dress size label (care label) will use Lavetir Size Name (e.g we will use label 8 for size L8). We will also convert UK size to our own standard. This doesn't mean that we make a wrong size. e.g UK10=L6 in our size standard.
Please note if you choose colours across different fabrics, the colours may vary a lot. It doesn't mean that we make a wrong colour. e.g. Burnt orange of chiffon is quite different to burnt orange of silk satin.
Rush order, virtual products, tips, lingerie, colour swatches and disposable items are not supported to return and refund.
1. Contact firstname.lastname@example.org to submit a return request within 30 days upon receiving your order.
2. Once your request is approved, we will provide you with a return address and return form file. Please send the item(s) through your local post office within 3-7 business days upon receiving the return form.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
What will be a custom option (customized product)?
- Custom colour;
- Custom size;
- Choose or offer a colour which is not the main shown picture colour;
- Change back style which is not the original one;
- Unusual size: Petite L00-L0, Plus L16W-L32W;
- Offer a dress image (not from us) to customize, OEM, etc.
We reserve the right not to process the refund if you return the items in unacceptable condition.
We regularly improve the craftsmanship and production methods of our dresses based on customer feedback. Therefore, the same style may have different production craftsmanship, which is not a mistake. This difference can be acceptable and is not included in our return policy.
Due to COVID19, exchange is temporarily not supported. Once it resumes, we will update the policy as soon as possible. But you can contact us to re-order with a very low price instead of exchange.